Job Description

Job ID: 65159

Department : TN DOT

Position : Transportation Technician 3

Location : 7238 Regions Ln Knoxville, Tennessee 37914

Duration : 6+ Months

Job Description:

Specific Skills Required:

• Monitor roadways via traffic surveillance cameras and detection systems.
• Monitor all traffic devices and computer equipment associated with the system.

Description:

• Transportation Technician 3 also called TMC Tech III - is an advanced technician position that will work indoors and on-site in a control room environment to monitor roadways and to ensure the safe and efficient movement of traffic.
• They will be tasked with managing scheduled and unscheduled traffic incidents, and dispatching responders accordingly by utilizing Intelligent Transportation Systems devices.
• The initial contract will be for 30-90 days but is subject to extension upon good performance.

This requisition is for a resource to work the weekend shift:

• Tuesday from 1:30 PM to 11:00 PM

• Wednesday from 1:30 PM to 11:00 PM

• Thursday from 1:30 PM to 11:00 PM

• Friday from 1:30 PM to 10:30 PM

Duties of the position:

• To perform functions with minimal supervision and to follow established procedures.
• To identify the more complex issues and defer those to a supervisor.
• To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
• To monitor roadways via traffic surveillance cameras and detection systems.
• To monitor all traffic devices and computer equipment associated with the system.
• To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
• To become familiar with the roadways and to understand the purpose and location of traffic devices.
• To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel.
• To perform other duties as assigned.

Qualifications and Experience:

• Customer Service experience ( highly preferred )
• Experience contributing within a team environment
• Solid communication skills
• Basic computer knowledge
• Operational knowledge of MS Office and MS Outlook
• Dispatch or call center experience ( highly preferred )

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