Job Description

• Create and manage changes to the system without interruption to the user
• Modify/configure the system to increase benefits and usability
• Daily administration and support of Salesforce including but not limited to managing multiple user setups, permission groups, customization of objects, fields, record types, page layouts and validations
• CRUD management & maintenance of user & system licenses
• Communicate with users regarding new features, enhancements, and changes to the system
• Monitor usage and mentor users/groups needing assistance
• Continually seek ways to further enhance the end-user experience
• Document company processes and workflows
• Develop process documentation and field maps
• Create new processes and associated reporting
• Import data as appropriate
• Monitor and manage exception logs for back-end system integration with SFDC
• Monitor, maintain & improve data quality
• Create & maintain dashboards
• Create & maintain reports including folder maintenance

• Salesforce.com Administrator certification is required
• Bachelor's degree in information technology or related field
• Excellent analysis and problem-solving skills
• Detail oriented and self-starter with strong written and interpersonal skills
• Ability to work independently, as well as part of a team
• Great communication skills with enthusiastic personality

• Salesforce
• Salesforce Service Cloud
• Salesforce Shield
• Drawloop
• Copado
• ezProtect
• OwnBackup backups and seeding
• Metazoa Snapshot

Strong work ethic/Time & attendance punctuality

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