Experience: 10+ Years
Location: Cupertino, CA_Onsite
Duration: 12 Months plus only on w2
Visa: Visa-independent candidates only
pranayatburgeonitsdotcom
Role Summary:Lead and manage an L1 Salesforce support team, ensure SLA-based ticket resolution, and provide hands-on Salesforce administration and production support.
Required Skills:Salesforce Administration (5+ years)
Team leadership / support lead experience (2+ years)
User Management: Roles, Profiles, Permission Sets, Delegated Admin
Configuration: Custom Objects, Fields, Record Types, Page Layouts
Automation: Flows, Process Builder, Workflow Rules
Security Model: OWD, Sharing Rules, Role Hierarchy
Data Management: Data Loader, Import Wizard, deduplication
Reports & Dashboards: Summary, Matrix, Joined, Dynamic
Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, Pardot
ITSM Tools: ServiceNow, Jira
Basic Apex (Triggers, Classes, Test Methods)
Reading Apex logs
SOQL / SOSL queries
Salesforce Certified Administrator
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