Job Description
1. Title of Job
Customer Support Representative
2. Description of Responsibilities
Responds to service related customer inquiries, trouble, and/or complaints by phone and email.
Instructs network carriers to troubleshoot circuit outages and usability issues.3.Reporting
This position reports to Manager, Customer Support and/or General Manager, Professional
Services and/or Chief Operating Officer. The other persons will be designated by President
& CEO if necessary.
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