Job Description
Job Title: Customer Service Lead MINIMUM 2 YEARS OF RECENT CUSTOMER SERVICE LEADERSHIP EXPERIENCE OR 5 YEARS OF CUSTOMER SERVICE EXPERIENCE Connect Staffing is seeking an experienced Customer Service Lead to support a busy customer service department and help drive team performance at a fast-paced facility in Huntington Beach, CA.
Schedule: Monday–Friday, 8:00AM–4:45PM (full-time)
Requirements For Customer Service Lead - Minimum 2 years of recent customer service leadership experience or 5 years of customer service experience.
- Excellent verbal and written communication skills, with the ability to explain information clearly.
- Strong attention to detail with the ability to recognize and resolve discrepancies.
- Effective problem-solving skills and reliable follow-through on tasks.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills, interpersonal skills, and a positive, team-oriented attitude.
- Ability to work overtime as needed.
- Proficiency with Microsoft Office, email systems, and standard office equipment.
- Prior experience in roles such as Customer Service Supervisor, Customer Service Lead, Senior Customer Service Representative, Call Center Lead, Client Support Lead, Service Desk Lead, or Customer Care Coordinator is a plus!
Benefits Of The Customer Service Lead - Health and dental benefits available
- CalSavers retirement program available
- Earn referral bonuses
Responsibilities Of The Customer Service Lead - Assist Customer Service Representatives by helping resolve customer concerns and authorizing adjustments as needed.
- Serve as the first level of escalation for customer issues and ensure timely, professional resolution.
- Monitor inbound call and email queues and allocate workflow to meet productivity and service goals.
- Communicate cross-departmentally to gather information and assist with customer solutions.
- Provide coaching, direction, and ongoing support to Customer Service Representatives.
- Help facilitate team communication, updates, and process improvements.
- Participate in goal-setting for team members and support performance-driven initiatives.
- Train new team members on procedures, workflow, and customer service standards.
- Document coaching observations and prepare reports for management as needed.
- Support overall department performance, morale, and customer satisfaction.
- Perform additional responsibilities as assigned by the Customer Service Manager.
All candidates meeting the minimum requirements will receive an SMS invite to an AI-based interview. This interview helps us understand your qualifications and experience, and candidates who complete it will receive first consideration. Please expect a text message from
(302) 405-6282 within 30 minutes of submitting your application.
See all our current openings and waitlists at
jobs.connectstaffing.com!#CONHP
Job Tags
Full time, Work at office, Monday to Friday,