Customer Experience Specialist (Part-Time, Remote) Job at Acenda Integrated Health, inc, New York, NY

dDRqMGZ5bU5yNkYxN1VtbnNMUE9GWlJzVlE9PQ==
  • Acenda Integrated Health, inc
  • New York, NY

Job Description

Job Summary

This remote/work-from-home role focuses on managing new leads, coordinating free trials, supporting enrollment conversions, assisting with drop requests, and providing high-quality customer service across multiple communication channels. The Specialist works closely with the Director of Strategic Growth to ensure families receive timely, professional, and supportive communication.

Key Responsibilities:

Respond to new leads and schedule free trial classes via phone, email, and text

Track leads, trials, outreach, and enrollment outcomes in shared systems

Follow up with families after trials to encourage enrollment

Support and document drop requests, exploring solutions when appropriate

Assist with customer service communications (phone, website inquiries, social media)

Maintain accurate records and provide brief weekly progress updates

Schedule & Pay:

Part-time: approximately 8-12 hours per week

Flexible schedule, typically est. 2 hours per day, Monday-Friday

Hourly rate plus bonus incentives

Ideal Candidate:

Strong communication, organization, and follow-up skills

Excellent time and project management skills required due to the remote nature of the role

Comfortable working independently while meeting deadlines and tracking multiple workflows

Customer-focused, detail-oriented, and professional

Prior experience in customer service, sales support, or administrative roles preferred

Job Tags

Hourly pay, Contract work, Work from home, Monday to Friday, Flexible hours,

Similar Jobs

European Wax Center

Licensed Esthetician or Cosmetologist Job at European Wax Center

 ...and 3 different bonus programs Paid Training Work-Life Balance Set work schedule What were looking for: A licensed Esthetician or Cosmetologist in Pennsylvania, willing to learn new techniques. A positive, friendly, upbeat and personable demeanor.... 

Gastro Health

Endoscopy Registered Nurse, GI - Full Time, Norwood, OH Job at Gastro Health

 ...Gastro Health is seeking a full-time RN to join our outpatient endoscopy center in Norwood, OH. In this role, you will provide exceptional...  ...warmth and professional opportunity that many registered nurses find appealing. Located just minutes from downtown Cincinnati,... 

ATC - Northwest

Registered Nurse (RN) - Step-Down Unit (with $7,500 Completion Bonus) Job at ATC - Northwest

Registered Nurse (RN) - Step-Down Unit - Travel Position (with $7,500 Completion Bonus) Location: Salem ORJob Type: Travel Contract...  ..., continuous telemetry monitoring, and collaborating with the healthcare team to ensure safe recovery. Key Responsibilities:*... 

Missouri Western State University

Writing Tutor Job at Missouri Western State University

 ...Position Information Position Title Writing Tutor Department Center for Academic Support Appointment Term Spring (January - May) FLSA Non-Exempt Job Summary In the MWSU Center for Academic Support, tutoring is provided to assist students. The main... 

Digestive Disease Associates Endoscopy Suite

Endoscopy Nurse Full time Job at Digestive Disease Associates Endoscopy Suite

 ...Registered Nurse - Endoscopy Small, but growing, physician owned ASC, specializing in Gastroenterology (endoscopy & colonoscopy) is looking for a full time nurse, that will be a good fit for our center. Wonderful yet professional working environment. Must be a team...