Customer Experience Specialist (Part-Time, Remote) Job at Acenda Integrated Health, inc, New York, NY

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  • Acenda Integrated Health, inc
  • New York, NY

Job Description

Job Summary

This remote/work-from-home role focuses on managing new leads, coordinating free trials, supporting enrollment conversions, assisting with drop requests, and providing high-quality customer service across multiple communication channels. The Specialist works closely with the Director of Strategic Growth to ensure families receive timely, professional, and supportive communication.

Key Responsibilities:

Respond to new leads and schedule free trial classes via phone, email, and text

Track leads, trials, outreach, and enrollment outcomes in shared systems

Follow up with families after trials to encourage enrollment

Support and document drop requests, exploring solutions when appropriate

Assist with customer service communications (phone, website inquiries, social media)

Maintain accurate records and provide brief weekly progress updates

Schedule & Pay:

Part-time: approximately 8-12 hours per week

Flexible schedule, typically est. 2 hours per day, Monday-Friday

Hourly rate plus bonus incentives

Ideal Candidate:

Strong communication, organization, and follow-up skills

Excellent time and project management skills required due to the remote nature of the role

Comfortable working independently while meeting deadlines and tracking multiple workflows

Customer-focused, detail-oriented, and professional

Prior experience in customer service, sales support, or administrative roles preferred

Job Tags

Hourly pay, Contract work, Work from home, Monday to Friday, Flexible hours,

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