Job Description

Why Join Us: At the DoubleTree by Hilton Rochester, you’ll be part of a welcoming team committed to hospitality and excellence. We offer competitive wages, benefits, and opportunities for advancement within Hilton’s Job Summary: The Banquet Manager is responsible for leading all banquet operations, ensuring that events are executed with excellence from setup to service to breakdown. This role requires strong leadership, attention to detail, and the ability to work collaboratively with other departments to deliver exceptional guest experiences. Key Responsibilities: Operational Leadership

• Manage the setup, execution, and breakdown of all banquet events, including weddings, conferences, and meetings.
• Ensure all events are executed according to Banquet Event Orders (BEOs), brand standards, and guest expectations.
• Coordinate staffing needs and assign team members for each event based on scale and service style.
• Oversee inventory and ordering of banquet supplies and equipment.

Team Development

• Recruit, train, schedule, and supervise banquet staff, ensuring proper grooming, punctuality, and professional behavior.
• Provide ongoing coaching, performance evaluations, and corrective action when necessary.
• Lead pre-event meetings with staff to review event specifics, assignments, and service expectations.

Guest Service & Communication

• Serve as the on-site point of contact for clients during events, handling last-minute requests or changes with professionalism.
• Ensure seamless communication between Sales, Culinary, Front Office, and Engineering teams.
• Address guest concerns promptly and effectively to ensure satisfaction and repeat business.

Administrative & Financial

• Monitor labor costs and event profitability in coordination with the General Manager.
• Review post-event reports and client feedback to continuously improve service quality.
• Ensure compliance with health, safety, and sanitation regulations and brand standards.

Qualifications:

• Experience: Minimum 3 years in banquet or event management, preferably in a hotel or convention setting.
• Education: High school diploma or equivalent required; hospitality or business degree preferred.
• Skills: Strong organizational and leadership skills, excellent communication, and the ability to remain calm under pressure.
• Technical: Familiarity with hotel systems such as Delphi, Opera, or similar event management platforms is a plus.
• Physical: Must be able to stand and walk for extended periods; lift and carry up to 50 lbs.

Working Conditions:

• Ability to work a flexible schedule including early mornings, late nights, weekends, and holidays based on event demand.
• Position involves active, hands-on supervision in banquet rooms, back-of-house areas, and occasionally offsite venues.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $63,000- $67,000 hourly based on experience.

Job Tags

Hourly pay, Full time, Flexible hours, Night shift, Weekend work, Early shift,

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