Location: Multiple customer sites in Downtown San Francisco & San Rafael, CA
Pay Rate: $24.00 per hour
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Job Type: Temp-to-Perm (Contract-to-Hire)
The Area Customer Service Coordinator provides daily onsite support across multiple customer locations in the San Francisco Bay Area. This individual ensures service excellence in mailroom operations, shipping and receiving, copy/production centers, reception, hospitality, and conference room setups. The position requires flexibility to travel to different customer sites, adaptability to varied work environments, and strong customer service skills.
Support daily operations at multiple customer locations, ensuring delivery of all contracted services.
Perform mailroom, shipping/receiving, copy center, and hospitality duties as needed.
Assist with new site implementations, expansions, and training of new team members.
Maintain compliance with Ricoh Service Excellence standards and site safety requirements.
Communicate effectively with customers, management, and team members to resolve issues promptly.
Support coverage for absences, vacations, and special projects across assigned accounts.
Monitor site performance, complete inspections, and provide feedback for process improvements.
Accurately submit expenses, maintain documentation, and participate in operational reviews.
Education: High school diploma or equivalent (post-secondary education preferred).
Experience: Minimum 12 months of related customer service or office support experience.
Skills:
Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Intermediate proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to learn and adapt quickly in varied business environments.
Basic math and problem-solving skills.
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